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Coinbase Product Manager: Reduced Account Restrictions by 80%, Improved Fraud Model by About 20%
Summary: Coinbase's product manager, Dor, announced on X platform that the company has dealt with a fraud case this week. After pausing trading and requesting more information from users regarding transactions, Coinbase decided to refuse transactions and restrict accounts when unable to contact the account owner to prevent unauthorized access and withdrawals, aiming to protect users ...
Coinbase's product manager, Dor, announced on X platform that the company has dealt with a fraud case this week. After pausing trading and requesting more information from users regarding transactions, Coinbase decided to refuse transactions and restrict accounts when unable to contact the account owner to prevent unauthorized access and withdrawals, aiming to protect users from account theft. However, this led to frustration for a legitimate user (who had to go through the account recovery process). Coinbase is balancing this situation by reducing account restrictions by over 80% and improving fraud models by about 20% in the past few weeks. They are also upgrading infrastructure to continue retraining multiple models.
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Link: Coinbase Product Manager: Reduced Account Restrictions by 80%, Improved Fraud Model by About 20% [Copy]
