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OKX CEO Xu Mingxing responds to account freezing incident, acknowledges compliance system reporting issues
Summary: According to Cointelegraph, OKX CEO Xu Mingxing has apologized for the platform's mistaken freezing of user accounts, admitting a high rate of false positives in the compliance system. Some users reported being unable to unfreeze their accounts even after strict identity verification, and were asked to provide additional information including 10 years of work history. ...
According to Cointelegraph, OKX CEO Xu Mingxing has apologized for the platform's mistaken freezing of user accounts, admitting a high rate of false positives in the compliance system. Some users reported being unable to unfreeze their accounts even after strict identity verification, and were asked to provide additional information including 10 years of work history. Xu Mingxing stated that the global compliance team consists of over 600 people, but completely eliminating false positives remains challenging. The exchange recently locked accounts of some compliant users as high risk due to risk control system errors.
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Link: OKX CEO Xu Mingxing responds to account freezing incident, acknowledges compliance system reporting issues [Copy]
