Express
Coinbase is Addressing Recent Customer Experience Issues for Some UK and EU Users
Summary: Coinbase announced today that some of their customers in the United Kingdom and the EU have recently found it difficult to access their accounts, or have faced restrictions on some transactions.This has been caused by two factors coming together at the same time. First, over the past two months we’ve seen a sustained market rally ...
Coinbase announced today that some of their customers in the United Kingdom and the EU have recently found it difficult to access their accounts, or have faced restrictions on some transactions.This has been caused by two factors coming together at the same time. First, over the past two months we’ve seen a sustained market rally that has brought a significant number of new customers onto the platform and re-engaged many existing customers. Second, evolving regulatory requirements mean that they have to collect additional information from some of their customers, which has meant temporary restrictions being placed on their accounts as the platform requests that information. Coinbase is rolling out a number of changes designed to help those impacted.
By Amy Liu
Tags: Coinbase,Customer Experience,EU,UK
Link: Coinbase is Addressing Recent Customer Experience Issues for Some UK and EU Users [Copy]
